常見問題

How much does MeiYe Zhan cost? Is there a free trial?

One plan: US$32/month or US$320/year (incl. tax) — annual saves you two months. Every new shop gets a 30-day free trial with full features, no credit card required. We notify you before expiry; nothing auto-charges.

What happens to my data after the free trial ends?

Your data is preserved intact for 90 days after trial expiry. Subscribe any time within that window and pick up exactly where you left off. We notify you again before any cleanup happens past 90 days.

Can I cancel anytime?

Yes. Monthly plans can be cancelled anytime; charging stops at the end of the current period. Annual plans support pro-rated refunds (full refund within 7 days of first subscription; pro-rated by months used after that). See our Refund Policy for details.

Is US$32/month worth it for a solo studio?

Cost angle: a traditional POS machine costs NT$30,000+ to purchase plus NT$3,000-6,000/yr maintenance = NT$45,000+ over 3 years. MeiYe Zhan over 36 months: NT$35,964 (monthly) or NT$29,970 (annual), and you don't worry about hardware. Time angle: solo studios typically save 5-10 hours/month on manual reconciliation (revenue, payroll, inventory) — time-cost usually exceeds US$32. Opportunity angle: churn alerts (≥60 days no visit) + LTV analysis recovering one NT$10,000 customer pays for a full year. The 30-day free trial lets you decide.

I have 3 branches — do I subscribe separately for each?

Yes — each shop has its own US$32/month or US$320/year subscription. Design rationale: data is fully isolated per shop (privacy compliance + strict staff management), each with independent backup and hot path. 3 shops = NT$2,997/month — compared to traditional multi-shop requiring 3 POS units (NT$90,000+) plus independent database maintenance, cloud subscription is still much cheaper. **Current limitation**: each shop requires its own Google account login; a one-click cross-shop switcher UI is planned but not yet shipped. Chain HQ or franchisees with special needs are welcome to email support@meiyezhan.net to discuss.

Where is my customer data stored? Is it secure?

All data lives in Google Firebase, asia-east1 region (Changhua, Taiwan). Full HTTPS encryption, enterprise-grade infrastructure, daily automated backups. Firestore security rules strictly isolate each shop's data; staff only see what their role (owner/manager/beautician) permits within their own shop.

How hard is it to migrate from Excel / paper / another system?

MeiYe Zhan accepts Excel import for customers, products, and service items, with downloadable templates. The first import takes some effort, but afterwards your records become digital, cloud-backed, and automatically dashboarded — saving significant ongoing manual work. Stuck on migration? Open a support ticket from inside the app and we'll help.

Can I take my data with me if I cancel?

Yes. MeiYe Zhan offers full data export covering customer profiles, treatment records, performance reports, and attendance logs in standard formats (Excel/CSV). You own your data — there is no lock-in.

When a beautician leaves, what happens to unpaid performance from their treatments (e.g., installment customers who haven't paid in full)?

MeiYe Zhan preserves original performance attribution. Even after a beautician is deactivated (isActive=false), Debt records from their treatments still reference their uid; when customers later pay, **the repayment-day performance still credits the departed beautician** (Option A: whoever did the work earns the credit). If the owner needs to reassign to a new staff member, they manually edit the treatment's beauticianId (logged in auditLog). Same applies to multi-support beautician scenarios (v1.0.18+) — supporting staff shares stay locked at original ratios.

What if a customer accidentally overpays — e.g., should pay NT$1,000 but paid NT$1,200?

MeiYe Zhan supports negative-amount refunds. Process: (1) Customer page → find the treatment → edit → correct paidAmount (NT$1,200 → NT$1,000) → system detects the delta and prompts to create a refund record; (2) Or directly add a negative payment entry (-NT$200) on the Debt module as the refund record; (3) Performance auto-adjusts down (refundDebt reverses beauticianCredits proportionally). All operations logged in auditLog for traceability.

How do I delete all of a customer's data (personal data law / GDPR right to erasure)?

On the customer detail page, "Delete entire customer" triggers cascade deletion: profile, all treatments, related debts, stored items, customer packages all removed; inventory auto-restored; corresponding auditLog kept for 90-day compliance window (with deleted customer name snapshot for verification) then permanently cleared. Already-recognised performance and salaries are NOT reversed — those are staff income already earned. For anonymisation only (retain anonymous business statistics without personal identifiers), edit the customer record and clear name/phone/email/birthday — shop owner decides the level of preservation.

Can I export data directly for the accountant to file taxes? What format?

Yes. The Reports page supports two Excel exports: (1) **Performance details**: each service's date, customer, amount, payment method, beautician, performance recognised; (2) **Payroll details**: per-staff base salary, overtime, performance bonus, per-execution bonus, deductions, net pay. Filenames auto-include shop name and month for accountant clarity. Taiwan shops typically also need e-invoice records — MeiYe Zhan does not currently integrate Taiwan e-invoice (company registration pending), but all transaction details export for manual invoicing or pairing with external invoicing systems.

Could a failed import corrupt my existing data?

No. The import flow is two-phase preview-then-commit: (1) Upload Excel → system parses in-memory and **writes nothing to the database**; (2) Display a preview table listing 'will add / will update / will skip' per row for line-by-line review; (3) Only after you confirm does it write to the database. Failed rows don't abort the batch — they're listed separately with reasons for correction. If post-import you discover errors, export current state to Excel as backup, then re-import an updated version to overwrite (phone is the matching key).

Where's my data stored? What if MeiYe Zhan shuts down?

Data is stored on Google Firebase asia-east1 region (Taiwan data center), full HTTPS encryption, enterprise-grade security. Even if MeiYe Zhan ceases operation, because we use Firebase infrastructure and we commit to full data export (v1.0.x+), you can download all data as Excel/JSON anytime and migrate to another system. **No vendor lock-in is a core promise** — customer list, treatment history, performance reports, staff roster all exportable in one click. See Terms of Service and Privacy Policy for details.

Is my franchise store's customer and revenue data visible only to me?

Yes. Store-to-store data is strictly isolated at the database-rules layer (not just UI hiding) — no other store can see yours. Staff see only their role scope, with an extra mask on sensitive fields like monthly wage. Your operating data stays under your own control.

How can a franchise owner ensure operating-data autonomy and privacy?

Make "data autonomy" your first selection principle: verify the data is visible only to you (database-layer isolation), can be exported completely in one click (open format, no lock-in), and that multiple stores have independent accounts and permissions. Actually test one full export during the trial — only if you can take the complete data with you any time is it truly autonomous.

Do I need to buy a POS machine or any hardware?

No. MeiYe Zhan is pure cloud SaaS — works on any browser (phone, tablet, laptop). Zero spending on POS hardware, maintenance, repair, or perpetual software licenses.

What are the core features of MeiYe Zhan?

Client CRM (profiles, visit history, tags, notes), treatment records (products used, beautician assignments, skin notes, payment tracking), package management (prepaid sessions with consumption tracking), staff attendance (with payroll & commission calculation), inventory (including stored items pending pickup), dashboard (daily/monthly revenue, performance, new clients), performance reports, leave management. Everything is included in the Standard Plan — no paid upgrades.

Does it work for multi-staff salons? How are permissions handled?

Yes — MeiYe Zhan scales from solo studios to large multi-beautician teams. Three roles: owner (full control), manager (staff & settings, but cannot transfer ownership), beautician (sees only their own clients & performance). Invite unlimited staff — there is no per-seat fee.

I own multiple shops — can I manage them all?

Yes. One account can manage multiple shops; data is fully isolated between shops, but you can switch freely between them. Each shop subscribes independently with separate billing and its own staff permissions.

How do I import existing customer data from Excel?

On the "Customers" page, top-right "Import" button → Download official .xlsx template → Fill in customer data (name required, phone recommended, others optional) → Upload file → System shows "Import preview" with add/update/skip counts → Confirm to proceed. 1000 rows ~30 seconds with progress every 50. Failed rows are listed with reasons for correction. Phone leading zeros auto-restored; tags support comma/full-width-comma/Chinese-enumeration separators.

How does MeiYe Zhan calculate monthly beautician salary?

Salary = base + overtime + performance bonus + per-execution bonus − leave deduction. **Base** = monthly wage × (days present / working days). **Overtime** = hours × hourly rate × 1.34 (per Taiwan Labor Standards Act). **Performance bonus** = revenue × commission tier (4 customizable bands). **Per-execution bonus** = fixed-amount total (separate from performance since v1.2.5). **Leave deduction** = sick leave wage/30 × 0.5/day, personal leave wage/30/day, other leave types non-deductive (v1.2.0+). Each beautician sees their own salary breakdown; owner exports Excel for the accountant.

A customer buys a new package and uses 1 session that same day — how is performance calculated?

Customer buys a 10-session package for NT$10,000 + uses 1 session + pays in full → day-of performance NT$1,000 (sessionValue = paidAmount / totalSessions). If they only pay NT$5,000 upfront → day-of performance NT$500; remaining NT$5,000 enters Debt. When they later pay the balance, the remaining 9 sessions' sessionValue rises to NT$1,000 (Option A design: revenue follows cash). Already-executed session values stay frozen — no historical drift.

How does a beautician transfer from one shop to another?

Three steps: (1) **Original shop deactivates**: original owner → Settings → Staff → find member → toggle "Deactivate". Effective immediately; historical performance preserved. (2) **Staff self-detection**: Beautician's next app open auto-detects isActive=false → clears own shopId → routes to /onboarding with banner. (3) **New shop invites**: New owner → Settings → Staff → +Invite → generates invite link → sends to beautician. They click to join. History stays with original shop; new shop counts from zero. Fully self-service since v1.0.40.

How are vouchers (store credit) handled? Do they count toward performance?

Vouchers are credit, not cash — they do NOT count toward performance or revenue (excluded at source since v1.0.17). To redeem: (1) Add a payment line with method = voucher; (2) Mix with cash if needed, e.g., NT$1,000 service = NT$500 cash + NT$500 voucher; (3) Beautician performance only credits the cash portion (NT$500); (4) Dashboard auto-subtracts voucher from both revenue and performance; (5) Voucher redemption still shows on the customer's ledger for reconciliation.

Can a beauty franchise store run its own independent management system?

Yes — this is one of MeiYe Zhan's core positions. Every store is a fully independent account, subscription, and data space; customers, revenue, and payroll stay in the franchise owner's own hands, self-managed. You need no one's approval to start — 30-day free trial, no credit card.

How does MeiYe Zhan compare to a traditional POS machine?

Traditional POS systems require hardware purchase (NT$30K-100K+), license fees, recurring maintenance, paid feature upgrades, and replacement when you move locations. MeiYe Zhan is a cloud subscription (US$32/month) — no hardware, continuous feature updates, works on any device, and follows you anywhere. Monthly subscription is cheaper than POS maintenance with broader functionality.

I manage everything in Excel — why switch to MeiYe Zhan?

Excel works at the start but breaks down as you grow: phone-unfriendly input, file corruption/loss risk, no per-staff permissions, no automatic performance & commission calculation, no churn risk or birthday alerts, manually-stitched reports. MeiYe Zhan automates all of this and gives you back time to serve clients.

I'm still using paper customer cards. How long to migrate to MeiYe Zhan?

Depends on customer count: < 100 customers takes 1-2 hours, 500 customers half a day, 1000 customers a full day. Recommended flow: (1) **Day 1**: Manually add 10 regulars as practice to learn the service-add flow; (2) **Days 2-3**: Batch-enter paper records into the Excel template (name + phone + birthday required, treatment history optional); (3) **Day 4**: Upload Excel to bulk-import all customers; (4) **Day 5 onward**: Record new services directly in MeiYe Zhan; paper cards become historical backup. Run both systems in parallel for 1 week to confirm staff familiarity. Real shops have completed full transition within 30 days.

Can I migrate data from my existing POS machine?

Depends on whether your POS supports Excel/CSV export. Most Taiwan beauty POS systems can export customer lists and service history but formats vary widely. Recommended flow: (1) Export customer list from POS to Excel; (2) Reformat columns to match MeiYe Zhan template (name, phone, birthday, gender, address, tags, notes); (3) Use the MeiYe Zhan import to upload. Treatment history may be too complex to migrate directly (multi-supporters, varied payment methods) — consider importing only customer profiles and starting fresh treatment history from MeiYe Zhan launch day. For migration help, email support@meiyezhan.net for free consultation.

Do you keep updating the platform after I subscribe? Any extra fees?

Yes, continuously, and all updates are free. The MeiYe Zhan team ships improvements based on real shop feedback. Updates apply automatically — no manual upgrade, no extra cost.

How do I contact support?

Inside the app, open the "Support" menu to file a ticket and chat one-on-one with our team. Most tickets are answered within 1-2 business days. For urgent issues, email support@meiyezhan.net.

What languages does MeiYe Zhan support?

The app interface is available in 9 languages: Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Indonesian, Vietnamese, Thai, Hindi. Each user picks their own interface language; staff in the same shop can use different languages simultaneously.